Last updated: January 2025
4Drive Abu Dhabi operates a booking platform that connects travelers with local rental operators in the UAE. We take your privacy seriously. This document explains what information we collect, why we need it, and how we handle it.
When you submit an inquiry or booking request through our website, we collect your name, email address, phone number, pickup location, rental dates, and any additional comments you provide. This data is necessary to forward your request to the relevant rental operator and to communicate booking details back to you. We do not collect payment card details on our servers; advance payment processing is handled by secure third-party gateways, and the rental operator manages deposit requirements at their counter.
Your contact information is shared with the rental operator you choose so they can prepare your voucher and arrange vehicle handover. We use your email to send booking confirmations, vouchers, and occasional service updates. We do not sell or rent your personal details to unrelated third parties. Internal records help us improve our platform and answer support inquiries.
Our website uses cookies to remember your language preference and to distinguish unique visitors. We employ analytics tools to understand which pages attract the most traffic and where users encounter difficulties. These tools may collect anonymized IP addresses and browser types. You can disable cookies in your browser settings, though some features may not function correctly.
The booking widget embedded on our pages is provided by a third-party supplier. When you interact with that widget, their privacy policy applies. We recommend reviewing their terms before submitting any information. Similarly, if you contact us via social media channels, those platforms govern data handling according to their own policies.
We retain booking records for accounting and customer service purposes, typically for three years after the rental date. Inquiry forms that do not convert into bookings are purged after one year. All data is stored on servers with encryption and access controls. However, no transmission over the Internet is entirely secure; we implement reasonable safeguards but cannot guarantee absolute protection.
You may request a copy of the personal data we hold about you, ask us to correct inaccuracies, or request deletion if there is no legal obligation to retain it. To exercise these rights, email [email protected] with your full name and booking reference if applicable. We will respond within thirty days.
We may update this privacy policy to reflect new legal requirements or changes in our operations. The revision date appears at the top of this page. Continued use of our platform after an update constitutes acceptance of the revised terms.
For questions about how we handle your information, reach us at [email protected] or call +971 2 447 9052. Our office is located at Corniche Road West 12, Abu Dhabi, UAE, and we are available Monday through Sunday from 8:00 AM to 9:00 PM GST.